Refund policy
Everything you need to know about returns and exchanges.
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Our Policy
We do not accept returns unless the item is damaged or you received a wrong item.
If your item arrived damaged or incorrect, please contact us with photo evidence within 3 business days of receiving your order. We will arrange a return or exchange for you.
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You have 3 business days from the date of delivery to report any issues.
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Eligibility Requirements
To be eligible for a return, the item must be in its original condition:
✓ Unused & unworn
✓ Tags attached
✓ Original packaging
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Questions?
For any return questions, reach out to us anytime.
✉ info@cutiepocket.ca