Refund policy

🎀 📦 💌

Returns & Exchanges

Everything you need to know about returns and exchanges.

📦 Our Policy

We do not accept returns unless the item is damaged or you received a wrong item.

If your item arrived damaged or incorrect, please contact us with photo evidence within 3 business days of receiving your order. We will arrange a return or exchange for you.

⏰ You have 3 business days from the date of delivery to report any issues.

🌷 Eligibility Requirements

To be eligible for a return, the item must be in its original condition:

  • Unused & unworn
  • Tags attached
  • Original packaging

💌 Questions?

For any return questions, reach out to us anytime.

info@cutiepocket.ca